Frequently Asked Questions

Membership Renewal

How do I apply for PDL membership including my Professional Liabilities Insurance?

Pharmacists, pharmacy interns and students are welcome to apply for PDL membership online anytime via 

How do I renew?

Renew online using your member login at . Manage your account entirely online including payments in My Account.

When do I renew?

The membership renewal date is 30 April 4PM each year. 

How will I know when it's time to renew?

PDL will notify you ahead of the renewal period. Ensure your online profile is kept up to date in My Profile so that we can easily notify you. Follow the links to My Profile via member login at

My Account

Can I pay online?

Yes. Monthly instalment and annual payment options are available.  Visit using your member login and follow the links to My Account.

How do I get a Certificate of Cover or Tax Invoice or Receipt?

Download a Certificate of Cover or Tax Invoice and Receipt at any time using your member login at Follow the links to My Account.

Report an Incident

How do I get help to handle an incident or claim?

Call us 24/7 any time for confidential advice and support regarding an incident which may become a claim on 1300 854 838. Use your member login to  to Report an Incident via

About PDL

PDL is 100% owned by its members who are pharmacists working in a range of roles across the profession. We are dedicated solely to protecting pharmacists and acting on behalf of the pharmacy profession.

Building on more than 100 years of experience and expertise, the PDL Pharmacists Liabilities Insurance Master Policy was developed and launched to members in 2015, to provide a high level of cover for pharmacists.

We operate an Australia wide professional incident and claims support and advice service to protect our members and to minimise patient harm. We look after our members for a lifetime.

Pharmacy interns and students are entitled to complimentary membership including PI.

Bonus subscription to the Australian Journal of Pharmacy (AJP) magazine in print for pharmacists and e-mag for interns and students.

About the Master Policy 

What is a Master Policy?

A single insurance policy developed by experts in pharmacy and insurance, designed for pharmacy professionals, to cover each nominated member of PDL.

Who does the Master Policy cover?

The policy is tailored to cover PDL members who are pharmacists working in a range of roles across the profession, Australia wide. 

What is covered under the Master Policy?

The full scope of pharmacy as regulated by the Pharmacy Board of Australia (PBA) and features retiree run-off cover. Full liability cover including professional indemnity, public liability and products liability.

What does 'Claims Made' mean?

This Policy operates on a ‘claims made’ basis of cover. A ‘claims made’ basis of cover means that you are only covered for claims first made against you during the Period of Cover. You must advise the underwriter by notifying PDL during the Period of Cover of any claim first made against you by another party. If you do not notify PDL during the Period of Cover you may not be covered under this Policy. You should refer to the Policy wording for the full description of the ‘claims made’ cover provided under this Policy.

What is retroactive cover and what does the retroactive date mean?

Retroactive cover provides insurance for claims which may arise from pharmacy services you provided prior to the start date of your current policy. This applies to incidents/claims you were not aware of. The retroactive date tells you how far back you are covered for your work. Some insurance policies will have a specified retroactive date and this means the policyholder is only covered for work they did back to that specified date. If the retroactive date is ‘unlimited’ then the cover provided under the policy is for all their past work.

Am I covered if I travel and work overseas?

You are protected if you provide first aid or assistance in an emergency situation which is done without the intention of being paid for, anywhere in the world (conditions apply).

• own professional indemnity insurance arrangement, such as QCPP assessors

Are there any updates to the definitions in the Master Policy?

Definition Update 1 March 2018

Fact Sheet - Important Information for Pharmacists

Fact Sheet - Important Inforamtion for Hospital Pharmacists

Fact Sheet - Important Inforamtion for interns and students

Membership Benefits

What services do I get access to?

  • One-to-one peer support, guidance and advice for risk minimisation and support in relation to incidents. This unique service is offered exclusively to PDL members, nationally
  • 24/7 claims support and access to regular risk management and minimisation strategies and communications
  • Practice Alerts
  • Mentoring program
  • Newsletters

Extra Features

  • Bonus subscription to the Australian Journal of Pharmacy (AJP) magazine. CPD now available!

I’m a pharmacy student/intern – are there any restrictions to my cover under the Master Policy?

The PDL Master Policy covers students and interns who provide pharmacy services within the requirements of their AHPRA registration. Under the student and intern AHPRA registration you are required to be supervised by a qualified practitioner when you are providing any pharmacy services.

Do interns need to contact PDL when they become a fully registered pharmacist?

Graduating from intern to registered pharmacist? Grab the "Career Kick Starter" and enjoy all the benefits of PDL membership! The “Career Kick Starter” membership is dedicated to pharmacists in the first year of general registration. 
Login and go to My Account to update your cover. Or new members please click here to apply now and get the Career Kick Starter for your first year as a registered pharmacist. For under $25 a month, it includes:

  • 24/7 Australia wide incident support
  • PDL Practice Alerts for professional insights and expertise
  • Bonus annual subscription to the Australian Journal of Pharmacy (AJP) e-Mag. CPD now available
  • Professional Liabilities Insurance cover;
  • Market leading cover tailored for pharmacists! One single convenient policy including:
    • Professional indemnity cover - full scope as permitted by your registration.
    • Public liability cover - covering you for claims made against you by a third party arising from accidents that happen in connection with your professional services.
    • Products liability cover - covering you for claims made against you by a third party arising from products sold or supplied by you.

Still searching for an answer? Please call us on 1300 854 838.