About this episode
Saying sorry can indeed be the hardest thing. However, in healthcare, “sorry” can bring its own set of challenges. Pharmacists understand the important role that apologies can have. But what legally constitutes an apology, and how would you effectively extend one?
To find out, Amy Minion, Professional Development Pharmacist at PDL, and host of Be Risk Ready, is in conversation with Chandrika Darroch, a health and insurance lawyer at Meridian Lawyers and Georgina Woods, a registered pharmacist for nearly 30 years with a background working in community pharmacy and with several regulatory bodies.
Through their own experiences and valuable insights, you’ll understand how to provide a professional and authentic response to regulators if a complaint is made, and how to say sorry to get the best outcome.
At the end of this podcast, pharmacists will be able to:
- Identify the reasons why it is important to issue an apology following an incident
- Discuss pharmacists’ obligations for open disclosure
- Recognise what legally constitutes an apology, and some effective ways to offer one
The 2016 Competency Standards addressed by this activity include: 1.1, 1.2, 1.3, 2.3, 2.4, 4.1
Accreditation Number: A2508PDL1 This activity has been accredited for 0.5 hour of Group ONE CPD (or 0.5 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan. Accreditation expires: 31/07/2027
