Sooner or later most pharmacists can expect to be presented with a complaint. Even the pettiest disputes over a price for medication, can become protracted, particularly if it is referred to a regulatory organisation such as the Health Complaints Commission or the Australian Health Practitioner Regulation Agency.
To provide some guidance on what to do (and what not to do) when dealing with a customer’s complaint Meridian Lawyers, has prepared the following advice:
Incident Management
When dealing with a complaint, no matter how trivial, time is of the essence. An irate customer …
