Some pharmacists feel that they can make generic substitutions where it is unauthorised and that they will act without consequence. This is not the case as PDL has assisted numerous pharmacists in the past who have been reprimanded for acting this way.
Complaints to pharmacy regulators usually happen in one of two ways; Consumers who specifically direct that no substitution take place will often file a complaint if a pharmacy generically substitutes without their permission. Alternatively, a prescriber who ‘ticks the box’ may report a pharmacist for unauthorised substitution…
