Every pharmacist has faced a moment of doubt that might have led to a near miss or incident.

If you have ever been worried about an event that may compromise patient safety or put your registration at risk, you’re not alone.

The PDL Risk Management Guide for Pharmacists offers a structured approach to identifying and mitigating risk in practice, through:

1. Real-world case scenarios
2. Practical tools
3. Reflective activities

Its principles are widely applicable and may be relevant to pharmacists in any role, location or seniority.

Risk Management Cycle Infograph

The Risk Management Cycle

The Risk Management Cycle, referenced throughout the Guide, helps pharmacists build professional accountability and a mindset of continuous quality improvement in daily practice. It supports good clinical governance and is recommended as part of a standard approach to reduce risk in the delivery of pharmacy services.

CPD Accreditation

There are four modules, and each one is accredited for Group 1 CPD, suitable for inclusion in an individual pharmacist’s CPD plan. Accreditation information is located at the beginning of each module and within the Executive Summary.

At the completion of all four modules, pharmacists are offered an opportunity for further Group 3 CPD credits if they choose to follow (and document) a defined list of actions that ultimately facilitate quality or practice improvement. These actions must include: identification of a risk in practice resulting from an incident, near miss or existing or proposed professional service, using the PDL Risk Assessment Tool to determine the risk level(s) of current practices, actioning steps that lead to improvements in practice to reduce these risks, and reviewing outcomes after a suitable and defined amount of time.

This is a self-led, non-accredited exercise using the PDL Risk Assessment Tool and is entirely appropriate for pharmacists’ CPD Record after all of the steps in bold are completed (and documented).

Module 1:

Understanding risk in pharmacy practice

This module is designed to equip you with basic knowledge and concepts to begin fostering a risk mindset. It addresses the IDENTIFY and ASSESS components of the Risk Management Cycle.

This activity has been accredited for 1.5 hours of Group 1 CPD (or 1.5 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan.

The 2016 Competency Standards addressed by this activity include: 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.2, 2.3, 2.4, 3.1, 4.1, 4.2, 4.3, 4.7

Accreditation expires: 30/6/2027

Module 2:

Applying risk principles in practice

This module builds upon the foundational concepts introduced in Module 1, helping readers to develop a more holistic approach to assessing risk and providing a structure to support the implementation of effective systems and processes. It addresses the ASSESS and MANAGE components of the Risk Management Cycle.

This activity has been accredited for 1.5 hours of Group 1 CPD (or 1.5 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan.

The 2016 Competency Standards addressed by this activity include: 1.3, 1.6, 2.1, 2.2, 2.3, 2.4, 3.1, 4.2, 4.3, 4.5, 4.6, 4.7

Accreditation expires: 30/6/2027

Module 3:

Managing incidents

This module will guide you through the steps that follow a near miss or incident in your practice. It will help you understand the processes following an incident, implement measures for yourself and others to minimise risk of further adverse events, and develop effective reflective practices to support continuous learning and improvement. It addresses the MANAGE and REVIEW components of the Risk Management Cycle.

This activity has been accredited for 1.0 hour of Group 1 CPD (or 1.0 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan

.The 2016 Competency Standards addressed by this activity include: 1.3, 1.6, 2.1, 2.3, 2.4, 4.1, 4.2, 4.3, 4.6

Accreditation expires: 30/6/2027

Module 4:

Managing high-risk areas

This module brings together all four components of the Risk Management Cycle, illustrating how each stage could be applied in real-world practice. It targets five key risk areas commonly associated with incidents. Readers will also be encouraged to recognise the risk principles in this document and apply them to emergent areas in pharmacy, to minimise the impact of potential risks.

This activity has been accredited for 1.5 hours of Group 1 CPD (or 1.5 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan.

The 2016 Competency Standards addressed by this activity include: 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.3, 2.4, 3.1, 4.2, 4.3, 4.4, 4.7

Accreditation expires: 30/6/2027

Who the guide is for

This publication is widely applicable and may be relevant to pharmacists in various roles, including:

  • Pharmacy students (transitioning to intern)
  • Provisionally registered (intern) pharmacists
  • Early career pharmacists
  • Experienced professionals
  • Pharmacists post-incident
  • Managers and pharmacy owners
  • Banner groups

Benefits and outcomes

Understand how the PDL Risk Management Guide for Pharmacists can support you in your practice.
Supports risk awareness icon
Supports risk awareness
Identify potential risks
shield icon
Improve patient safety
Minimises medication errors
Legal and regulatory compliance icon
Encourages consideration of legal and regulatory compliance
Meets regulatory standards
Improve workflow and efficiency icon
Improve workflow and efficiency
Optimises daily tasks
warning paper icon
Incident management
Improved handling and resolving of incidents
Professional development icon
Professional development
Supports CPD learning
Confident decision-making icon
Confident decision-making
Guides complex choices
Continuous quality improvement icon
Continuous quality improvement
Maintains high standards
Strengthen team management and communication icon
Strengthen team management and communication
Promotes collaboration and unity
Proactive prevention icon
Proactive prevention
Reduces future risks

Download the PDL Risk Management Guide for Pharmacists

Encouraging exploration and application in practice.

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Looking for Professional Indemnity insurance and support as a pharmacist?

PDL’s member benefits are designed to support pharmacists in managing and minimising risks throughout their careers.