Policy and Risk Management FAQ's

Quick answers to common questions about cover, incident reporting and risk management support.

As a PDL member insured under the PDL Master Policy, you are covered by a policy specifically designed to meet the Professional Indemnity (PI) insurance requirements set by the Pharmacy Board of Australia under the National Law. The policy is tailored to support the unique needs of the pharmacy profession and helps ensure your registration standards are met, while also protecting your livelihood and professional reputation.

Key features of the policy include:

Professional Indemnity: Covers the cost of claims resulting from breaches of professional duty, including legal defence. Representation at inquiries is sub-limited, refer to your policy schedule.

  • Limit of Liability: $20 million per claim
  • Aggregate Limit: $60 million per year

Public Liability: Covers claims for bodily injury or property damage caused to third parties in connection with your business activities.

  • Limit of Liability: $20 million per claim
  • Aggregate Limit: $60 million per year

Products Liability: Covers bodily injury or property damage resulting from products you sell or supply.

  • Limit of Liability: $20 million per claim
  • Aggregate Limit: $20 million per year

Coverage is subject to the terms, conditions and exclusions outlined in the Policy Wording. To ensure the policy responds, pharmacists must be practising within their scope and in accordance with the Pharmacy Board of Australia’s registration standards.

The PDL Master Policy provides cover for pharmacists practising in roles such as Home Medicines Review (HMR), Diabetes Educator and Credentialled Diabetes Educator (CDE), provided you are working within your scope of practice and have completed the required training for these services.

If you are invoicing for your pharmacy services like HMR under an Australian Business Number (ABN), please contact PDL directly to confirm whether your ABN arrangement complies with the criteria for coverage under the PDL Master Policy. This step is important to ensure your activities remain eligible for indemnity under the policy.

To manage your subscription preferences, log in to your PDL member portal, select “Update my details/registration,” then go to “My subscription preferences.” Ensure the option for “PDL Practice Alerts and educational content” is set to “Send.” Click “Save” to confirm your preferences, then log out of the portal.

Still need help with your policy or risk management?

If you can’t find the answer you’re looking for, our support team is here to assist with policy details, coverage questions, and risk management advice.