Disclaimer: This article was published in 2020 and reflects the information available at that time.
  The recent experiences of pharmacists dealing with the challenges of the COVID-19 pandemic will help to inform practice into the future. One aspect of practice that has been highlighted at this time is the pharmacist’s role in managing medicine supply and declining to supply on certain occasions. PDL is aware of complaints to pharmacy owners as well as the regulatory agencies about declining the supply of OTC or prescription medicines. This issue has been the subject of regulatory investigation for pharmacists in the past, however the number of complaints and investigations ha…

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