Supporting patients with varying health literacy and language needs

Australia has a rich cultural and linguistic diversity, with over 5.5 million Australians speaking a language other than English at home.1 Communication lapses are a recurrent contributing factor to incidents reported to PDL. A subset of these reports involves people who are culturally and linguistically diverse, and who may not have English language proficiency. Why it’s important Part of professional pharmacy practice includes providing “equitable, culturally safe, respectful and responsive health care to all people” and “supporting the person to actively participate in and make i…