PDL Master Policy
Practice Alerts
Guides & Resources
Podcast
Risk Management Guide
PDL CPD
FAQs
Report Incident
Member Only

Practice Alerts

PDL keeps members informed through Practice Alerts, sharing timely updates on risks, legislation and incident trends to help prevent pharmacy-related issues nationally or state-specifically, supporting safe and compliant professional practice.

Remaining vigilant – tips on detecting fraudulent prescriptions
6 August 2025
NationalDispensingProfessional activities
Learn more
Scope of support offered by PDL
28 May 2025
NationalMental healthProfessional activitiesScope of practicePharmacist wellbeing
Learn more
Administration of vaccines by pharmacists in South Australia
6 March 2025
SAProfessional activitiesVaccinationScope of practice
Learn more
Member Only

Guides & Resources

Risk Assessment Tool
Leadership and communicationProfessional activitiesIncident managementRegulatory and complianceEducation and CPDPractice support, tips and tools
Learn more
Risk management in Home Medicine Reviews
Leadership and communicationProfessional activitiesEducation and CPD
Learn more
Regulatory Notification Factsheet
Leadership and communicationEducation and CPDPractice support, tips and tools
Learn more

Be Risk Ready podcast series

Discussing some of the real-world risks pharmacists face in everyday practice.

Episode 1: The art of saying sorry
11 December 2025
Listen to podcast

PDL Master Policy

PDL’s Pharmacists’ Liabilities Insurance Master Policy, underwritten by Guild Insurance, provides comprehensive cover for all active members. This includes pharmacy professional services permitted by the Pharmacy Board of Australia and relevant state and federal legislation.

Coverage is subject to policy terms, conditions and exclusions. For complete details, log in to access your policy wording or contact us directly to request a copy.

Pharmacist consult
Person using laptop and taking notes

Access PDL CPD via the AJP

Access PDL’s Continuing Professional Development (CPD) activities via the Australian Journal of Pharmacy (AJP) to strengthen your risk management skills and support ongoing professional development.

PDL Risk Management Guide for Pharmacists

Every pharmacist has faced a moment of doubt that might have led to a near miss or incident. If you have ever been worried about an event that may compromise patient safety or put your registration at risk, you’re not alone.

This guide offers a structured approach to identifying and mitigating risk in practice.

Its principles are widely applicable and may be relevant to pharmacists in any role, location or seniority.

Policy & risk management FAQs

Quick answers to common questions about cover, incident reporting and risk management support.

As a PDL member insured under the PDL Master Policy, you are covered by a policy specifically designed to meet the Professional Indemnity (PI) insurance requirements set by the Pharmacy Board of Australia under the National Law. The policy is tailored to support the unique needs of the pharmacy profession and helps ensure your registration standards are met, while also protecting your livelihood and professional reputation.

Key features of the policy include:

Professional Indemnity: Covers the cost of claims resulting from breaches of professional duty, including legal defence. Representation at inquiries is sub-limited, refer to your policy schedule.

  • Limit of Liability: $20 million per claim
  • Aggregate Limit: $60 million per year

Public Liability: Covers claims for bodily injury or property damage caused to third parties in connection with your business activities.

  • Limit of Liability: $20 million per claim
  • Aggregate Limit: $60 million per year

Products Liability: Covers bodily injury or property damage resulting from products you sell or supply.

  • Limit of Liability: $20 million per claim
  • Aggregate Limit: $20 million per year

Coverage is subject to the terms, conditions and exclusions outlined in the Policy Wording. To ensure the policy responds, pharmacists must be practising within their scope and in accordance with the Pharmacy Board of Australia’s registration standards.

The PDL Master Policy provides cover for pharmacists practising in roles such as Home Medicines Review (HMR), Diabetes Educator and Credentialled Diabetes Educator (CDE), provided you are working within your scope of practice and have completed the required training for these services.

If you are invoicing for your pharmacy services like HMR under an Australian Business Number (ABN), please contact PDL directly to confirm whether your ABN arrangement complies with the criteria for coverage under the PDL Master Policy. This step is important to ensure your activities remain eligible for indemnity under the policy.

To manage your subscription preferences, log in to your PDL member portal, select “Update my details/registration,” then go to “My subscription preferences.” Ensure the option for “PDL Practice Alerts and educational content” is set to “Send.” Click “Save” to confirm your preferences, then log out of the portal.

Need incident management support?

Our Professional Officers are experienced pharmacists available to assist our members with confidential, one-to-one advice.