Clear communication isn’t just a “nice to have” — it’s a core component of safe, effective pharmacy practice.
In this episode of Be Risk Ready, we explore how communication shapes patient outcomes, influences professional interactions, and can either prevent or contribute to complaints. Even when the clinical decision is right, how it’s communicated can make all the difference.
Drawing on real-world insights from PDL Professional Officer Jess Hadley, this episode invites you to reflect on the everyday communication moments that carry risk — and opportunity.
Through practical examples and a relatable case scenario, we unpack common communication challenges in pharmacy and highlight simple strategies to strengthen patient understanding, build rapport, and reduce the risk of escalation.
At the end of this podcast, pharmacists will be able to:
- Explain the role of effective communication in pharmacy practice and its impact on patient safety and clinical outcomes.
- Identify three core communication skills that support culturally and emotionally responsive interactions in practice.
Pharmacists may determine that this activity is suitable for inclusion on their individual learning plan.
The following information is provided to assist in self-recording the activity.
The 2016 Competency Standards addressed by this activity include: 1.3, 2.1, 2.3, 2.4, 3.1, 3.2
AJP Accredited CPD identifier number: AJP26066
This activity has been accredited for 0.5 hour of Group ONE CPD (or 0.5 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan. Accreditation expires: 31/5/2028.
