PDL Podcast

Discussing some of the real-world risks pharmacists face in everyday practice  

Welcome to the Be Risk Ready podcast series by PDL

We discuss some of the real-world risks pharmacists face in everyday practice — and explore practical strategies to manage and prevent them. This series is all about supporting pharmacists to feel more confident, practice more safely and deliver the best care possible. 

Subscribe to the Be Risk Ready  podcast series in Apple Podcasts, Spotify or wherever you listen to podcasts.  

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Episode 1: The art of saying sorry
This episode aims to help pharmacists understand how much of an impact saying "sorry" can have, to diffuse or de-escalate an inflamed situation. It will outline how to provide a professional and authentic response to regulators if a complaint is made, and explores how to apologise in a way that supports a positive outcome.
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Pharmaceutical Defence Limited (PDL) acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present.