PDL was founded on a need for greater pharmacy support and protection. That was over 110 years ago in a small Victorian town by the name of Echuca. Today we are Australia’s leading member-based pharmacist organisation carrying on our founding legacy through nationwide support services.

We have a long-standing history in pharmacy – providing market-leading cover to Australian pharmacists and supporting organisations through initiatives designed to enhance and improve the professional experience.

Our History

In 1912, over one hundred and ten years ago, pharmacists were exposed to claims, fraudulent or justified. One particular case triggered the establishment of PDL by Victorian pharmacist Frank Buckhurst, who wanted to ensure pharmacists were protected from such claims throughout their professional life.

EXPLORE BY YEAR RANGE

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1912

Victorian pharmacist Frank Buckhurst established Pharmaceutical Defence Limited in Echuca after a pharmacist was accused and considered liable for unskilful treatment.

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1916 & 1928

In 1916 PDL arranged to send the Australian Journal of Pharmacy to its members and in 1928 the Pharmacy Guild of Australia was formed.

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1950

The Pharmaceutical Benefits Scheme was introduced under a Coalition government, with the introduction of 139 life-saving and disease-preventing drugs.

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1962

PDL’s Jubilee celebrated 50 years of active service to the pharmacy profession and now providing support to 3,500 Australian pharmacist members.

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1988

The Guide to Good Dispensing was distributed to all members as a preventative tool to help reduce risk in pharmacy.

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1990

The negotiation of the first Five Year Community Pharmacy Agreement with the government.

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2000

PDL became the sole owner of the Australian Pharmaceutical Publishing Company, the organisation behind the Australian Journal of Pharmacy.

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2012

PDL’s Centenary – which saw its Board of Directors organise a year-long schedule of events and giveaways.

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Today

We support over 31,000 Australian pharmacists from across the profession and are still 100% owned by our members.

Hear from our customers

At PDL, we are committed to delivering the highest quality service to our members. We do this by developing strong individual relationships, having great communication and being accessible to our members 24/7. We have an organisational culture focused on exceeding member expectations. However, disputes may still arise. We have therefore developed the following Complaints and Dispute Resolution process which is fair, efficient and accessible to all our members.

"Friendly helpful and reassuring service. Prompt return phone calls. PDL team is always there for me."

Giovanni,
December 2024

"Always very supportive and responsive. Amazing team with the best advice and recommendations on what to do and the best approach."

Nayera,
December 2024

"PDL have been amazing, in both the legal capacity and in a compassionate capacity. This time is particularly stressful and our lives are in their hands. I'm so glad I have PDL."

Lynne,
February 2024

"PDL have a very easy to navigate incident reporting system and supportive, knowledgeable staff to advise you when something happens."

Amanda,
November 2024

We value your feedback and are dedicated to continuously improving our membership support.