Pharmaceutical Defence Limited (ABN 51 004 065 794) (“PDL”, “we”, “our” or “us”) is a national pharmacy body, providing support to its pharmacist members through professional indemnity insurance, confidential incident support and advice and procedures for risk minimisation.
PDL is committed to protecting and managing your Personal Information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the incorporated Australian Privacy Principles (APPs).
This Privacy Policy explains how and why we collect, use and disclose your Personal Information. It also explains how you can access and correct the Personal Information that we hold about you, provide us with feedback and make a complaint. We will provide you with more specific information relating to particular products and services that we offer in our privacy collection notices that are provided to you at the point of collection of your Personal Information.
By providing your Personal Information to PDL, you consent to the collection, use and disclosure of that Personal Information in the manner described in this Privacy Policy.
In this Privacy Policy:
Personal Information is information or an opinion that identifies, or could identify, a person.
Related Companies refers to all our related companies within the definition of ‘related body corporate’ in section 50 of the Corporations Act 2001 (Cth).
Website means PDL’s website, available at www.pdl.org.au.
The amount and type of Personal Information that PDL collects about you will depend on the interactions that we have with you and the kinds of services that you request from us. The kinds of Personal Information that PDL typically collects includes:
You may choose not to provide any Personal Information and/or to interact with us anonymously. However, this may adversely impact our ability to engage with you or our ability to provide you with our products or services. In particular, if you are applying for or receiving insurance services, we require certain Personal Information to assess your application and administer your policy. If you do not provide this information, or if the information is incorrect or incomplete, we may not be able to offer you the requested products or services.
We will only collect Sensitive Information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive Information includes information about your health, race, ethnic origin and religious beliefs.
Wherever practical or reasonable, PDL collects Personal Information directly from you. This may occur in a number of ways, including:
We will only collect Personal Information by lawful and fair means.
We may also collect your Personal Information from other sources including publicly available sources and third parties (including industry partners, service providers and suppliers).
If you provide us with Personal Information about another person, you represent to PDL that you are authorised to provide that Personal Information to us and that the relevant individual has consented to the use and disclosure of their Personal Information to PDL in accordance with this Privacy Policy.
PDL may use your Personal Information:
If you no longer wish to receive any communications or subscriptions from us, you can:
(a) unsubscribe using the unsubscribe function in the email we sent to you;
(b) update your subscription preferences in the PDL member portal using the ‘update my details/registration’ button; or
(c) contact us using the contact details set out below.
If you opt-out of receiving marketing or subscription materials from us, we may still contact you in relation to the ongoing relationship with you and in relation to any products or services that you continue to receive from us.
Access to your Personal Information will be restricted to those persons at PDL that require access in order to deliver the requested products and services to you.
We do not sell your Personal Information.
PDL may be required to disclose your Personal Information to third parties where it is reasonably necessary to perform our functions and facilitate our products and services. You agree that we may share your Personal Information without further notice to you:
We may also disclose your personal information where required or authorised by law.
In limited circumstances we may provide your Personal Information to agents, contractors, service providers and partners located overseas. Where this occurs, this may involve disclosing your Personal Information to service providers located in India or the Philippines (for operational and administrative functions), Fiji (for debt recovery administrative services) and to other countries for reinsurance, underwriting and claims management purposes (including for example, the United Kingdom).
If Personal Information is disclosed to recipients located outside of Australia, we will use all reasonable endeavours to safeguard your Personal Information as set out in this Privacy Policy.
Our Website uses pixels and cookies to automatically record information about how the Website is accessed and used (Website Analytics Information).
We may use this Website Analytics Information from time to time to collect information including for example:
You are not identifiable from this information which is used to operate and improve our Website and to target and improve our products and services. You can adjust the settings in your browser to control how your browser deals with cookies. However, in doing so, you may affect the functionality of our Website and be unable to access certain pages or content from our Website.
PDL also uses Google analytics to monitor the visitors to our Website. Based on your interactions with our Website, Google and third party websites may elect to show you content and advertising that directs back to our Website. You can opt out of the collection of your information via Google Analytics by downloading the Google Analytics Opt-Out browser add on.
PDL takes reasonable steps to ensure that your Personal Information is stored securely and protected from loss, unauthorised access, use, modification or disclosure, interference and misuse.
We store Personal Information itself or such information may be stored by subsidiaries or associated entities to whom we have transferred it in accordance with this Privacy Policy. We do not store credit card or bank details. We require our employees and contractors to protect the confidentiality of the Personal Information we hold. We take what we believe to be reasonable steps to protect the Personal Information collected via the Services from loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. These steps include shredding physical documents that are no longer required, implementing two-factor authentication, firewalls, antivirus software, and password-protected systems, using third-party payment gateways for processing payments, and restricting access to Personal Information to authorised personnel only. However, no network, server, database or internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Information.
You are entitled to request access to, and correction of, Personal Information that we hold about you. You can also cancel your membership and close your account with us at any time.
You may also contact us to request that your Personal Information is deleted or deidentified.
Please contact us using the contact details set out below or alternatively, you can update your member profile and details in the PDL member portal:
If a PDL Member requests deletion or de-identification of their Personal Information, PDL will review that request. Deleting certain types of Personal Information may mean you are no longer eligible to receive a particular service we offer. If so, we will inform you of the consequences in writing and seek your confirmation before proceeding. Once confirmation is received from you in writing, PDL will comply with the request. In some circumstances however, PDL may be required by law to retain some of your Personal Information, including for record keeping purposes.
We retain your Personal Information for as long as it is required to provide you with our products and services and to comply with our legal requirements.
If we no longer require your Personal Information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or permanently de-identify your Personal Information.
Even if we delete your Personal Information it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
If you have any enquiries about this Privacy Policy or have concerns or a complaint about a matter relating to privacy, please contact us using the details set out below:
Write to us at:
Privacy Officer
Pharmaceutical Defence Limited
L34 North Tower,
80 Collins St,
Melbourne VIC 3000
Call us on 1300 854 838
Contact us via the form on the Home page or by emailing privacy@pdl.org.au
PDL takes complaints seriously, and upon receipt will examine the complaint and instigate internal procedures to ensure compliance with the privacy legislation.
If you are concerned that we have not complied with your legal rights or are not satisfied with our handling of your request, you may make a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia). The OAIC can be contacted by telephone on 1300 363 992, by email enquiries@oaic.gov.au or by using the contact details on the OAIC website.
We may amend this Privacy Policy from time to time to reflect our current data collection and disclosure practices, with or without notice to you. The most recent version of this Privacy Policy is available on our Website. We recommend that you visit our Website regularly to keep up to date with any changes to this Privacy Policy.
This Privacy Policy was last updated in September 2025.
Pharmaceutical Defence Limited (PDL) acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present.