Aggression towards pharmacists is sometimes used as a bullying tactic by an individual to get their own way in such matters as the early supply of staged supply or the prompt dispensing of a prescription for a restricted drug that requires further checking with a prescriber. Rude and aggressive behaviour is also often displayed towards pharmacy staff who are asking the appropriate questions before providing an S2/S3 medication.
Increasingly, members of PDL have been contacting our support service to get advice on how to handle rude and aggressive behaviour from the public towar…
